About Us...

Benefits of Advanced Document Concepts

Advanced Document Concepts began as A.B. Dick Products Company of Chico and opened its doors in 1955 selling mimeographs and spirit duplicators. At that time the company was owned by Ed Drinkwine. After a short time, printing equipment and copiers were added to the inventory. In 1966 a young salesman named Royce Fogleman was hired to sell printing equipment in The North Valley. In 1970 Royce bought out Mr. Drinkwine and become the sole owner. From that time the company grew and added more office equipment to its sales lineup, becoming a Mita copier dealer in 1979.

The office equipment business has changed dramatically since 1955. Mimeographs and spirit duplicators have fallen by the wayside, printing is a much smaller industry, A.B. Dick Company has been bought out by Presstek and Mita was bought out by Kyocera. Kyocera is now building some of the most advanced digital copiers on the market today and, with double digit sales increases each year, is one of the best selling copier brands as well. The shift in focus from analog to digital in terms of printing and copying technologies is just one of several reasons that prompted a name change from A.B. Dick Products Company of Chico to Advanced Document Concepts. The name change, made in 2003, more properly represents the changing focus of the company in order to keep up with these evolving markets.

We have achieved Kyocera's coveted Gold Medal award for service excellence for the past four years. This award ranks our service capabilities in the top 10% of Kyocera dealers nation wide and is a testament to our commitment to the Kyocera family of products, and most importantly to you, our customers.

Service Oriented:

Large Technical Staff: Advanced Document Concepts has 9 certified Factory trained technicians, Including 2 network technicians. The average tenure of our technical staff is 18 years.

Extensive Parts and Supplies Inventory: Advanced Document Concepts maintains a parts and supplies inventory of over $300,000.00 located in our Chico and Marysville Offices. On the occasion that a part is needed that is not in our vast inventory, that part is ordered next day air at no expense to the client.

Fast Service Response: Our state of the art service dispatch and repair process allows our technicians to respond onsite to our customers with non functioning machines within an average of 3 business hours. Our guaranteed response time under these conditions is within 4 business hours.

Efficient Fix Rates: Advanced Document Concepts highly trained technicians coupled with our extensive parts inventory provides us with the capacity to provide our customers with an unparalleled first call fix rate of over 90%. Our goal is to not only respond quickly but to resolve the problem on the first visit.

Equipment Guarantee:

Advanced Document Concepts is committed to customer satisfaction. With this end in mind we guarantee all the equipment that Advanced Document Concepts sells, leases, or rents to be free from manufacturing defects, and to provide satisfactory performance for a period of 5 years, or the term of the lease/rental agreement whichever is greater. Systems maintained under a continuous Service agreement that fail to perform satisfactorily will be replaced at no charge to the customer.

Local Accountability:

Locally Owned & Operated: Advanced Document concept has been family owned and locally operated since 1970. At a time when almost all the companies in our industry are either, Trying to cover` most of the Western United States, or are a subsidiary of global corporations. Advanced Document Concepts offers the local Focus, and local accountability. That makes taking care of business fast, efficient and simple.